Frequently Asked Questions.


 
 
 
  1. What is a Postpaid Data/Konfem Turbo Add-On ?
    If you have fully-utilised your data before the end of your billing cycle, you can still enjoy our service but with reduced speed based on our Fair Usage Policy. By purchasing Postpaid Data/Konfem Turbo Add-Ons, you can continue to enjoy our 4G speed. For the full list and prices of Postpaid Data Add-Ons, please visit www.yes.my/4g-lte-postpaid . Terms and conditions apply.
  2. How can I purchase Postpaid Add-Ons

    You can purchase the Postpaid Add-Ons via My Account, YES Express Payment Channel or MyYES 4G app.
     

    You may refer to our Store Locator here to determine the available YES Stores/Kiosks and Authorised YES Retail Partners.

  3. Can I purchase Postpaid Data Add-On even if I have unutilised data on my Monthly Data Quota?
    Yes, you can!
  4. How many times can I purchase Postpaid Data Add-Ons in a month?
    There is no limit. You can purchase as many Postpaid Data Add-Ons as you intend to.
  5. Where do I check my Data Add-On data balance?
    You may check your data balance via MyYES app and MyAccount.
  6. What is the validity period for Data/Konfem Turbo Add-On?
    It is valid for a period of thirty (30) days only from the date of purchase.
  7. Can I carry forward my unutilised internet data under the Data Add-On purchased to the next Billing Cycle?
    No, any unutilised Data Add-On quota purchased during a Billing Cycle will be forfeited and will not be carried forward to the succeeding Billing Cycle.
  8. Can I get a refund for my Add-Ons?
    No, unfortunately all Add-Ons purchased but not used are non-refundable.
  9. Can I transfer the Internet data under the Data/Konfem Turbo Add-On purchased under a particular Service account to another Service account?
    No, the internet data under the Data Add-On is non-transferrable.
  10. Can I purchase Add-Ons for a friend?
    Yes, you can. Simply enter your friend’s YES ID/YES Number at the YES Express Payment Channel and complete your purchase.
  11. How long will it take for the reduced speed to go back to 4G speeds after purchasing Data Add-On or Konfem Turbo Add-On?
    It may take up to 10 minutes for the Data Add-On or Konfem Turbo Add-On to take effect upon successful purchase.
  1. What is Postpaid Hotspot Add-On?
    The Postpaid Hotspot Add-On enables you to use tethering services and/or share the mobile data allocated with other devices for internet access. Terms and conditions apply.
  2. Who can subscribe to the Postpaid Hotspot Add-On?
    Subscribers who have subscribed to the Konfem Unlimited Postpaid Plans may subscribe to the Postpaid Hotspot Add-On.
  3. What are the offerings under the Postpaid Hotspot Add-On?
    For the full list of Postpaid Hotspot Add-On offerings, please refer to www.yes.my/4g-lte-prepaid.
  4.  How can I purchase Postpaid Hotspot Add-On?
    You can purchase the Postpaid Hotspot Add-On via My Account, Yes Express Payment Channel or MyYes4G app.
  5. Can I check my Postpaid Hotspot Add-On internet data balance?
    You may check Your Postpaid Hotspot Add-On internet data balance through My Account or MyYes4G app.
  6. Can I carry forward my unutilised quota from Postpaid Hotspot Add-On to the next Billing Cycle?
    No, unfortunately unutilised Postpaid Hotspot Add-On quota will be forfeited at the expiry of the Validity Period and will not be carried forward to the next Billing Cycle