Frequently Asked Questions.


 

Please follow the steps below to activate your SIM:


  • Step 1
    Download the MyYes app and open it to click on “New User”.

  • Step 2
    Click on “Activate Sim”, then “Start”.

  • Step 3
    Scan the barcode found on the back of the SIM jacket or manually input your SIM serial number.

  • Step 4
    You can either accept the assigned phone number or “Switch to Yes” by inputting your existing number and verifying it.

  • Step 5
    Complete your activation by following the steps to perform an eKYC and verify your ID.

  • Step 6
    A confirmation message of your activation will be sent upon completing the verification.

SIM replacement activation via MyYes app


  • Step 1
    Log into MyYes app

  • Step 2
    Choose “Activate SIM” to proceed

  • Step 3
    Click on “Start”

  • Step 4
    Scan the SIM Barcode or enter the serial number manually then once it is completed, SIM is activated

By activating our postpaid service via this mobile number, you acknowledge, accept and agree to be bound by our Postpaid Service Terms and Conditions as set out in www.yes.my/legal and you also consent to your personal data being used, processed and/or disclosed in accordance with our YTL Group Privacy Policy available at https://ytl.com/privacypolicy.asp

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How to Activate